Job Description

Solution Consultant

The Solution Consultant role at Granicus is a strategic position designed for professionals who thrive at the intersection of business problem-solving, technical storytelling, and cross-functional execution. This is where public sector challenges meet transformative solutions—and you are the one connecting the dots.

As a Solution Consultant, you'll own discovery and solution design for opportunities. You will guide government stakeholders through structured exploration of needs, and craft solution strategies that map to Granicus products, implementation realities, and agency mission priorities. You'll partner with Revenue, Solution Architect, Product, and Professional Services teams to design and deliver solution recommendations that influence outcomes and set the tone for long-term partnerships. In this role, you'll support active revenue opportunities through discovery, solution design, and executive-level solution presentations.

Granicus SCs are not generic demo specialists. They're mission translators. They don't just describe features—they build confidence in transformation. If you're looking to level up from supporting demos to shaping strategic opportunities, this is the path forward.

This role is remote-first but will be based in Puerto Rico.

Essential Functions:

• Lead solution strategy for high-priority opportunities in Spanish and English, including discovery, documentation, and stakeholder alignment, adapting approach based on audience needs
• Translate and synthesize insights across Spanish and English to drive clear internal alignment
• Collaborate cross-functionally with Product, Services, Architects, and Sales to validate design feasibility and delivery approach
• Create compelling, outcome-driven solution narratives that reflect executive priorities and operational realities
• Own solution design development for assigned opportunities, aligning product capabilities to business outcomes
• Design and deliver value-based solution presentations and demos tailored to stakeholder personas
• Incorporate value engineering concepts (ROI, cost of inaction, impact metrics) into solution positioning
• Partner with Account Executives to shape opportunity strategy, stakeholder coverage, and deal progression
• Collaborate with Solution Architects, Product, and Services to validate feasibility and identify risks early
• Adapt to varying expectations for Spanish-first vs. bilingual engagement across agencies
• Other duties as assigned

Security Requirement:

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

Qualifications:

• Professional fluency in Spanish and English (written and spoken)
• 3+ years of experience in presales, consulting, solution design, or architecture for a SaaS company (ideally GovTech)
• Ability to lead discovery conversations in Spanish and English within the first 60–90 days, including facilitating stakeholder discussions and producing clear, bilingual solution documentation
• Demonstrated ability to develop structured solution designs using templates, visuals, and narratives
• Proven track record of independently leading discovery, solution design, and internal coordination for complex opportunities
• Strong executive communication skills and ability to adapt messaging based on stakeholder role and agency priorities
• Ability to design modular, scalable solutions aligned to product capabilities, mission context, and delivery feasibility
• Comfortable mentoring peers, shaping internal tools, and contributing to process improvements
• Fluency with CRM systems (Salesforce), collaboration tools (Teams), and internal documentation platforms

What Your Impact Will Look Like

• Working on the Solution Consultant team at Granicus offers the opportunity to leverage human-centered practices and a systems-thinking approach to transform how people experience public services. We apply user empathy, data, and insights to nurture the connection between people and government. Our Solution Consultants serve as both technical and consultative strategy leads, analyzing the current state customer experience, then mapping an idealized journey to meet our customers' goals and inspire new approaches.
• Solution Consultants lead discovery and technical demonstration activities to understand our customers' needs and their overall goals. They conduct individual interviews, facilitate discovery workshops, and review content or data to glean insights – then develop actionable plans for enhanced digital experiences. They produce artifacts to aid the development of strategies that meet real human needs – including personas, journey maps, messaging frameworks and more. Our Solution Consultants are responsible for providing agencies with guidance in various spheres of business, including engagement strategy, business transformation, and digital and innovation capabilities.
• As a Solution Consultant, you will utilize your excellent communication skills and deep experience to establish and maintain strong relationships throughout the sales cycle. You will create combined solutions of services and technology to facilitate critical business objectives for Granicus customers.

You Will Love This Job If You Have

Experience with the following:

• Working with product and sales teams to interpret customer requirements and deliver solutions with the end-goal of sales in mind
• Meeting with agencies and helping them reimagine the connection between people and government
• Developing and delivering effective Pitch, Solution, and Technical demonstrations of Granicus solutions that clearly show how they will help the customer achieve their goals
• Building and maintaining a library of solutions, customer examples, supporting collateral, and POCs
• Being a strategic sales and technical resource for the sales organization
• Guiding technical scoping conversations with the agency and implementation teams
• Responding to functional and technical elements of RFIs/RFPs
• Assisting with sales and our own team's learning paths through content, coaching, and training projects
• Learning the full suite of the Granicus platform through constant training, reading product releases, and internal product discussions
• Assisting with lead generation and marketing efforts through webinar and conference support

About Us

Don't have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee population

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The Benefits

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance. Here's what you can expect as a Puerto Rico-based team member:

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
• Work From Home Reimbursement – Support a productive home office environment.

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