Job Description
Pending Contract Award
Position Responsibility Summary:
Primary Function - Telecom & Mission Networks (PWS 1.16.2, 1.16.2.1, 1.16.2.6): Implements mission network solutions across voice, data, and video technologies, establishes and maintains telecom infrastructure, and delivers network Configuration Management (CM) services. Supports a strict 24/7 availability mandate for mission-critical communications.
Cross-Functional Service Desk Escalation (PWS 1.16.6.2, 1.16.6.3):** Cross-trained in Service Desk Technical Guidance and Technical Assistance to provide Tier 3 network escalation support directly from the telecom team. When the Service Desk receives complex connectivity trouble calls (e.g., VoIP failures, cross-facility link degradation, or wireless access issues), engages immediately as an escalation resource, diagnosing and resolving network-layer issues to drastically reduce mean time to resolution.
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