Job Description

Case Manager

At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. While this work is meaningful and mission-driven, it can at times be stressful, demanding, or unpredictable. Employees are expected to exercise sound judgment, remain aware of their surroundings, follow established safety, communication, and de-escalation procedures, participate in all required trainings, and promptly report incidents, threats, injuries, or unsafe conditions, in accordance with ECS policies and procedures.

This position is a fully onsite, client-facing role that requires in-person interaction and direct service delivery to participants at ECS program locations. Due to the essential nature of the duties and the need for consistent in-person engagement with clients, remote work or work-from-home arrangements are not available for this position.

PRIMARY DUTIES AND RESPONSIBILITIES

• Perform intake assessment of assigned residents on day of move-in to include a review of health status, psychosocial history, financial status, history of drug and alcohol use, housing history, etc.
• Outreach to each resident on assigned caseload regularly, as well as in response to incidents or documentation indicating the resident may be in crisis, need behavioral health or medical intervention, or may be jeopardizing their housing (late rent notices, lease violations, etc.). Direct, in-person engagement is always the goal.
• Work with each resident to develop and implement an individualized Service Plan based on each resident's goals and needs, tailored to their preferences.
• If unable to offer on-site resources, provide referrals to other in-house providers or outside community resources regarding issues related to substance use, vocational training, legal services, immigration services, physical and mental health services, housing resources, money management, etc.
• Assess each resident's eligibility for benefits and entitlements and assist residents in applying for and enrolling in these programs.
• Work with residents regarding budgeting issues, including the development of voluntary money management plans.
• Advocate on behalf of residents with Property Management regarding issues that may be jeopardizing residents' housing (late rent notices, lease violations, etc.). Under the direction of the SSM, work with Property Management to avoid eviction, when possible.
• Assist residents or staff with conflict resolution to ensure a comfortable living environment for all residents that promotes a sense of respect, cooperation, self-sufficiency and tenant empowerment.
• Participate in twice-per-week Wellbeing Checks, and as necessary, subsequent Emergency Safety Checks to ensure the safety and wellbeing of residents.
• Develop and facilitate at least one weekly therapeutic / psycho-educational group at the site. As directed by the SSM, assist with the organization and carrying-out of other program events and community-building activities, such as Residents' Council, BINGO, BBQs, holiday celebrations, community meetings and meals, movie viewings, outings, etc.
• Maintain up-to-date documentation in resident files regarding services provided in a complete, confidential, and professional manner. Complete all necessary paperwork and administrative requirements, including completing Significant Encounters, outreach letters, Service Plans, recertification, filing, etc., within the required timeframe.
• Assist residents with planned exits from the program to engage in comprehensive discharge planning, that includes referrals for case management, housing, food, clothing, medical treatment, detox, and/or other services as necessary and appropriate.
• Assist in developing and implementing new programs, groups, and activities with the Support Services Manager.
• Provide back-up coverage for other case managers, as directed by the SSM.
• Share information and new resources with residents and staff.
• Follow and implement all applicable policies and procedures of Episcopal Community Services.
• Establish and maintain a positive working relationship with employees, volunteers, and residents of Episcopal Community Services, and outside agencies.
• Attend all meetings as assigned.
• Perform other duties as assigned.

Qualifications

REQUIRED QUALIFICATIONS:

• Case Manager ($28.00/hr.): High School Diploma + 4 years' experience or AA degree in similar field + 3 years' experience, or CHW Certificate/CADC + 2 – 4 years' experience, or BA/BS degree in similar field + 2 – 4 years' experience, or MA/MS degree in similar field + 1 year experience.

• Senior Case Manager ($30/hr.): MA/MS + at least 2 years' experience, or BA/BS + at least 4 years' experience, CHW Certificate/CADC + 4 years' experience.

PLUS:

• Knowledge of local social services and other community resources for underserved populations and severely low-income individuals and families.
• Must show patience, compassion, and empathy to the participants that we serve.
• Must possess excellent charting, recordkeeping, and professional writing skills for daily documentation.
• Must be able to quickly assess and respond to a variety of situations, including medical emergencies, psychiatric emergencies, conflict resolution, de-escalation interventions, as well as other types of crises.
• Computer skills and moderate experience using Microsoft Outlook, Word, and other MS Office applications is required.
• Strong interpersonal skills, a team approach, and the ability to communicate effectively both orally and in writing are essential.
• Demonstrated cultural competency in working with diverse, underserved, and the ability to communicate in Spanish is desirable. Bi-lingual positions (if open) pay a 5% premium!
• Demonstrates and supports a culture of diversity, equity, inclusion and belonging.
• Great collaborator with the ability to maintain professional, respectful, honest, and calm interactions with residents, staff, and outside partners is required.
• Be able to work as part of a multi-disciplinary team.
• Must be comfortable facilitating groups and hosting events and activities.
• Be committed to the mission and values of Episcopal Community Services.

Mission Essential

• Demonstrate behavior that supports the organization's mission, vision, and values.
• Adhere to all program, funder, and organizational policies, and procedures.
• Communicate effectively and model integrity, fairness, and ethical business practices.

ECS offers industry leading healthcare benefits to support your physical and mental well-being.

ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.

ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.

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